Now you can migrate your traditional corporate voice network to Microsoft TEAMS (Phone System) without losing the necessary expense control. It does not matters if it's analog, digital, IP or any kind of mix of these old three technologies. TOTAL VOICE® is an Azure Application developed by Noventiq and available in any country through the Microsoft Azure Market Place.
TOTAL VOICE® allows your company to keep on with local, regional, or even global billing processes that traditionally are mandatory with the operation of a Voice Network. TOTAL VOICE® is hosted in Microsoft Azure and connects to your corporate Office 365 Tenant to obtain all the necessary telecommunication data.
In that way your company can operate your voice network geographically dispersed with any combination of trunks that can go from analog lines, BRIs, PRIs, SIP Trunks, T1s, J1s, E1s or even up to Microsoft Calling Plans in the Office 365 cloud. The brand of certified equipment your company is using for Microsoft Teams Direct Routing does not matter. Keep track on a global basis of costs like:
- Emergency Calls
- National Long Distance Calls
- International Long Distance Calls
- Cellular Phone Calls
- Local Calls
- Internal Calls
Your organization can have any mix of trunk devices like SBCs and/or gateways of brands like AudioCodes, Ribbon, Oracle, or even Microsoft Calling plans in Office 365. Just connect Softline TOTAL VOICE® to your tenant and point your trunk devices to TOTAL VOICE® in order to collect your CDR (Call Detailed Record) data.
In that way your company can gain automatically traditional control like:
Besides the traditional expense control of minute consumption in all the network, allocating bags of minutes or money per user, now you can also monitor the utilization of resources that are monthly charged with a fixed tariff like DSOs, DIDs, E1 Trunks, etc. In that way your company can check if their voice inventory is enough or deserves to be adjusted globally.
Easily generated detailed reports in your Office 365 Tenant. The number of countries that your company needs to include does not matter. TOTAL VOICE is founded in the E.164 format (+Country Code +Area + Phone Number) so no dialing/numbering plan can overlap with other one in any other country.
Keep track of all your telephony consumptions and expenses on a global basis but at the desired level that your audit processes may require. Or just allocate expenses in the most accurate way for your geographies.
Please contact us to get started:
Total Voice is built on Azure, but it is only provided as a Software as a Service (SaaS) solution and managed by Noventiq. Therefore, installation in your own Azure Tenant is not possible.
No, the subscription to Total Voice SaaS includes the Azure consumption within the monthly fee, so you won't have to pay separately for Azure services.
Yes, you can connect your Office 365 Tenant to TOTAL VOICE with SBCs other than AudioCodes and Ribbon. However, we require a sample of the Call Detailed Records (CDRs) generated by the certified approved SBC in advance, such as Oracle "Acme Packet," to ensure compatibility.
No, Total Voice is designed to read live productive tenant data, including CDRs and some Office 365 TEAMS API. Therefore, the tenant connection is necessary for proper functionality.
No, Total Voice is built on Power BI Embedded, eliminating the need for customers to purchase their own Power BI Premium license. This helps you avoid additional costs.
Total Voice is only offered as a Software as a Service (SaaS) solution, and its subscription can only be paid on a monthly or annual fee basis. It is not available for individual purchase.
Your company's CDR information is encrypted in TOTAL-VOICE's database, and each customer has their own dedicated database. We utilize AES-256 cipher encryption for enhanced security.
You can connect to TOTAL VOICE using your Azure Active Directory (AAD) credentials, ensuring secure access to the platform.
If you're experiencing issues with information updates, please open a support ticket at https://supportportal.noventiq.com/ so our team can assist you promptly.
At the moment, connecting to TOTAL VOICE with LDAP providers other than AAD is not supported automatically. If you are using another LDAP provider, please open a support ticket at https://supportportal.noventiq.com/ to establish a special connection for your tenant.
FOR ANY OTHER QUESTION OR INQUIRIES, PLEASE CONTACT US TO firstname.lastname@example.org