Customer Optimizes Customer Engagement with Google Workspace
Introduction
Customer is a leading platform that empowers businesses to manage customer interactions across various messaging channels. By offering intelligent chatbots and advanced analytics, Customer helps businesses improve customer service, increase efficiency, and enhance customer satisfaction.
The Challenge
Customer was using a pay-per-use model with credit card payments for their Google Workspace licenses. This approach lacked predictability and made it difficult to optimize costs. Additionally, they wanted to explore ways to leverage more advanced features, such as Gemini, to further enhance their operations.
The Solution
Noventiq worked closely with Customer to develop a customized Google Workspace solution that addressed their specific needs. The key elements of the solution included:
User profiling: A detailed analysis of Customer 's users to identify their specific needs and usage patterns.
Optimized licensing: Based on the user profiling, a tailored licensing plan was created to ensure optimal cost-effectiveness.
Gemini adoption: Gemini, Google's AI-powered search engine, was incorporated into the licensing plan to provide advanced search capabilities for key users.
Annual contract: A flexible annual contract was established to provide stability and predictability, while also allowing for future growth.
Results
The partnership with Noventiq enabled Customer to achieve the following:
Cost optimization: By transitioning to a more predictable annual licensing model, Customer was able to optimize their costs and improve budgeting.
Enhanced productivity: The adoption of Gemini provided Customer 's team with a powerful search tool, enabling them to find information more quickly and efficiently.
Improved user experience: The tailored licensing plan ensured that Customer 's users had access to the features and functionality they needed to be successful.
Conclusion
Through a collaborative approach, Noventiq helped Customer optimize their Google Workspace investment and enhance their overall productivity. By aligning their licensing model with their specific needs and leveraging advanced features like Gemini, Customer is better positioned to deliver exceptional customer service and drive business growth.
Key takeaways:
Customized solutions: Tailored licensing plans can help businesses optimize costs and improve productivity.
Leveraging advanced features: Google Workspace's advanced features, such as Gemini, can provide significant benefits for businesses.
Proactive partnership: A strong partnership with a Google Workspace provider can help businesses maximize their investment.
