Customer Drives Efficiency with Google Workspace Renewal
Introduction
Customer, a leading Chilean automotive finance company, has been providing flexible financing solutions to Chilean consumers for over 25 years. Their commitment to customer satisfaction and industry expertise have solidified their position in the market.
The Challenge
As a long-standing Google Workspace customer, Customer sought to optimize their use of the platform and explore new features to enhance productivity and streamline operations. With the upcoming renewal, Customer wanted to ensure they were maximizing their investment and leveraging the latest advancements in Google Workspace.
The Solution
Noventiq, in partnership with Customer, implemented a comprehensive renewal strategy centered around the T-12 methodology. This approach involved a series of planned workshops and touchpoints throughout the contract renewal process.
Key elements of the solution included:
- Deep dive workshops: In-depth sessions focused on understanding Customer's specific needs and maximizing the utilization of existing Google Workspace features.
- Feature exploration: Demonstrations of new features, including Gemini, to highlight the potential for increased efficiency and productivity.
- Security enhancements: A thorough review of security settings and best practices to protect sensitive data.
- Licensing optimization: Analysis of licensing requirements to ensure optimal utilization and cost-effectiveness.
Results
Through this collaborative approach, Noventiq was able to help Customer achieve the following:
- Upgraded licensing: Customer opted for a higher tier of licensing to access advanced features and capabilities.
- Extended contract: The renewal extended the contract for an additional 24 months, providing long-term stability and predictability.
- Adoption of Gemini: Customer successfully implemented Gemini for a portion of its workforce, enhancing productivity and collaboration.
- Enhanced support: The inclusion of dedicated support hours ensured that Customer had ongoing assistance to address any questions or issues.
Conclusion
By working closely with Noventiq, Customer was able to maximize the value of their Google Workspace investment. The renewal process not only provided Customer with the latest features and capabilities but also ensured that they were using the platform to its full potential.
Key takeaways:
- Proactive renewal management: The T-12 methodology ensured a smooth and successful renewal process.
- Customization: The solution was tailored to meet Customer's specific needs and goals
- Continuous improvement: The renewal process provided an opportunity to identify areas for improvement and optimize the use of Google Workspace.
Additional suggestions:
- Quantify results: If possible, include specific metrics such as the increase in user adoption, reduction in support costs, or improvement in collaboration metrics.
- Highlight customer satisfaction: Emphasize how the renewal process and ongoing support have contributed to Customer's overall satisfaction with Google Workspace.
- Showcase future plans: Discuss how Customer plans to leverage Google Workspace to drive further innovation and growth.
